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Thank you for contacting us. We respond to all emails, and we respond to every message with a personal and dedicated response. Despite the large number of emails we receive, we do not use autoresponders, and we are proud of it. Your request will be handled by a real person, a member of our customer service, which will provide a personalized response. Please note that the e-mails received on evenings or Sundays will usually be answered the next day. Thank you for your understanding.