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SHIPPING FEES
Shipping fees are indicated in your cart.
- - In your cart you can choose between different shipping options.
- - Valuable items (watches, audio, electronics,etc...) are always sent using EMS.
DELIVERY TIME
Items are usually sent 3 to 8 days after the date of purchase.
CHOOSE A TRANSPORTER
To provide convenience and choice for our customers, japan-best.com offers different shipping options. When you place an order, a detailed list of all available shipping options will be displayed. We invite you to choose the one that suits you best.
The default shipping options are SAL , AIR & EMS.
Here are their characteristics:
|
SAL
|
AIR
|
EMS
|
|
| Delivery time |
12 - 23 jours
|
5 - 14 jours
|
2 - 4 jours
|
| Protected package |
 |
|
|
| Tracking |
 |
|
|
| Insurance |
Optional
|
Optional
|
|
| Weight Limit |
2 kg
|
2 kg
|
none
|
| Size limit |
90cm
|
90cm
|
Aucune
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| reimbursement in case of loss |
Optional
|
Optional
|
|
INSURANCE: AIR/SAL REGISTERED
SAL, and AIR do not provide an insurance by default. However it is possible to add one (called: AIR/SAL Registered). In that case, orders will be refunded in case of loss at the maximum of 6000 yens per paquet.
- Insurance cost: 430 Yens per paquet.
- One paquet can contains several products, see chart above for weight limits.
The insurance of EMS covers the full value of the paquet.
LIMITATION OF LIABILITY
Customers who chose a shipping option without tracking and insurance when a shipping option with tracking and insurance is available to them represents your recognition of the inherent risks of these shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination. These shipping options include, but are not limited to, SAL and Airmail. Conversely, you recognize that choosing a trackable shipping method (EMS, Registered mail) does not incur these risks and by accepting a different shipping option you are accepting those inherent risks.?
TRACK MY ITEMS
EMS is the only option that offers a tracking service.
A tracking number will be e-mailed to you once your order has been sent. When the paquet is in Japan, customers can track their parcels online at the EMS website: http://www.post.japanpost.jp/int/ems/index_en.html
Once the paquet is in the destination country, it can be tracked via your local shipping company. Below are some examples:
- USA - www.usps.com
- France -www.chronopost.fr
- U.K. - www.parcelforce.co.uk
- Germany - www.deutsche-post.de
- Australia - www.auspost.com.au
Keep in mind that some shipping methods do not offer a tracking service (SAL & AIR). However this option is always available if you wish so (see above).
OTHER DELIVERY COMPANIES
For the most urgent shipping needs, we offer courier shipment services via other companies, such as UPS or FedEx. The Delivery time is usually of 1-3 days and the paquet can be tracked online at any time. A tracking number will be e-mailed to you once your order has been sent.
TAX AND CUSTOM FEES
With japan-best.com you do not have to pay custom fees*.
Most of the time , paquets are delivered without custom fees being applied. But if this was to happen, please send us the custom forms using the appropriate contact form. And we will pay for them.
*This offer is valid for orders of a maximum value of 15 000 Yens. For Orders with a value of over 15 000 yens, Japan-Best.com will not be responsible for custom fees.
This offer is not available for our Amazon and Yahoo deputy service.
