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Home>Returns & Exchange

Returns and exchange

We  accept returns for all products except:
Games, Cd, Dvd, grocery goods, decoration, interior goods and apparel.

    •    The product must be returned in its original condition.
    •    Returned within 15 days of receipt of shipment.
    •    If the product is still available, we will replace it, if not, we will  refund you.



I want to return a product, what shall I do ?

Contact us using the contact form, and we will arrange for a return.



Will you refund the shipping fees ?


    •    If the product is still under warranty, we will refund the shipping fees upon reception of the product.
    •    If the return was the result of our error, we will refund the shipping fees upon reception of the product.
    •    If the product is not guaranteed, you are responsible for the return shipping costs.



My product is  faulty and is still under guarantee.


    •    We pay for the shipping fees (we will refund  you upon reception of the product).
    •    If the product is still available, we will replace it, if not, we will  refund you.



I am not fully satisfied with my purchase, can I return it ?

Yes, of course.
Please keep in mind that you are responsible for all return shipping costs.



Items that can't be returned

japan-best.com does not accept returns of the following items:

    •    Games
    •    Cd
    •    Dvd
    •    Decoration
    •    Interior goods
    •    Apparel
    •    Grocery goods



Defective items and exchange

If you received a defective item and need to exchange it for the same item, contact us to request a replacement.



I can not use my product, it is not compatible with my equipment, can I return it ?

We do not accept exchange for compatibility reasons.
Before purchasing, please check that your equipment is compatible (ex: games, dvd,etc…).



Damaged Items

If you feel your item was damaged due to a poor packaging, please let us know by contacting us.



I did not received the right product.

If you did not received the right product, please contact us.



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